Return & Refund Policy

At PetRoam, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

• Used products

• Personalized or customized items

• Gift cards

• Clearance or final sale items

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will work quickly to resolve the issue.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page.