Shipping Policy

Thank you for shopping with PetRoam.

Order Processing

Orders are processed within 1–3 business days after payment has been received.

Shipping Times

Estimated delivery times:

• United States: 7–15 business days

• Canada: 8–18 business days

• United Kingdom: 7–15 business days

• Australia: 8–18 business days

• Other countries: 10–20 business days

Please note that delivery times are estimates and may vary due to customs, holidays, or carrier delays.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Shipping Fees

Shipping costs are calculated at checkout unless free shipping promotions are available.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us and we will assist you in resolving the issue.